Frequenty asked questions



Why has my dentist referred me instead of doing the treatment him/herself ?

In dentistry it is good practice to seek the advice of another dental practitioner to work in the best interest of the patient if the treatment you need is outside of their scope of practice, they are working in your best interest so you can be given all of your options to make an informed decision about your dental care.

If I’m an NHS patient can I be seen at the referral centre?

Yes  , any patient whether you are NHS or private is more than welcome to have any of the services that the referral centre provides, either ask your dentist to be referred or call our reception team directly on 01208 873116.

You will be seen on a private fee basis, this will not affect your NHS place with your dentist.

I don’t have a regular dentist but I am interested in one of the services, what can I do?

You can self refer for many of our services if you don’t have a general dentist to refer you , call our reception team and have a chat to them about the treatment you are interested in and they can arrange a consultation appointment for you.

I need specialist treatment but I’m worried about the cost...

At your consultation appointment your dentist will discuss the treatment options with you and give you all the details about the costs involved,  we will provide you with a personalised treatment plan to take home, you will never be pressured to make any decisions on the day.

As a practice we do offer payment plans and interest free finance for dental and facial aesthetic treatments, click here for more information.

If you would like to apply for finance for your treatment this will need to be put in place before we can proceed with your treatment.

If I’m referred do I go back to my general dentist?

Yes, If you are a referred patient to the practice we will only provide the treatment that your own dentist has requested and referred you for, they will be kept up to date with the progress of your treatment by letter and you will always been returned to your general dentist for your continued care.