An open letter to all of our patients.

There is no higher priority to our team than the safety of our patients and staff. When visiting us at Carriage Works, we want you to feel confident that all health and safety measures are taken to prevent transmission of all disease, including Coronavirus.

We rely on many evidence-based resources for the latest information to keep our patients, our team and our community safe.

So, for now we have chosen to temporarily cease routine dental care at our practice, until we feel confident that we can provide our high-quality dentistry in a safe environment for our patients and our team.

The British Dental Association is now urging dentists to postpone elective procedures and only treat emergencies. All patients that have a routine appointment booked will be cancelled

We will continue to answer your dental questions or concerns during the crisis, and can be contacted on (01208 873290) or email are also available to see our patients on an emergency only basis during this period.

If you feel that you have a dental emergency, please telephone the practice on the number above, and our receptionists will take some details from you and you will be contacted by one of our dentists, who will triage your dental needs over the phone. Please don’t be surprised when they ask you questions about your general well-being, recent travels or possible exposure to COVID-19.

As a patient, you have the right to a safe environment, and we would much rather be safe and proactive than reactive. Politics aside, it is evident that social distancing is the number one preventative method for slowing the spread of this virus, so we do not overwhelm our hospitals. Practising high quality dentistry in a safe environment has ALWAYS been at the forefront of preventative measures, and we would like it to stay that way.

We encourage you to follow the guidelines set out by the government to help prevent the spread of COVID-19.

Stay safe and we look forward to welcoming you back to the practice very soon.

With best wishes

Finley Bason

on behalf of all the team at Carriage Works Dental